Juulworld (hereinafter referred to as "we," "the Company," or "Juulworld") respects the privacy rights of any individual who uses our web pages and mobile applications, participates in Juulworld events, registers to use Juulworld services or online content (including but not limited to the products and services of our partners, hereinafter collectively referred to as the "Services"). We ensure that all personal data collected, transmitted, stored, and used is handled in compliance with the Personal Data (Privacy) Ordinance (hereinafter referred to as the "Ordinance"). By providing personal data to us, you are deemed to have consented to this Privacy Policy.

"Personal data" has the meaning as interpreted by the Ordinance.

I. Purpose and Use of Personal Data Collection

You do not need to provide any personal information to browse or use this website and mobile application. When you participate in Juulworld events or register to use our services or online content, we collect your personal information to provide you with services. You may refuse to provide personal information to us, but in such cases, we may be unable to provide you with services. By providing personal information, you consent to our use of your personal information as described in this Privacy Policy.

Juulworld may use the personal information collected from you for the following purposes (including but not limited to):

Identify your identity and any accounts you have opened

To provide services for you

Verify identity and/or conduct credit review

Handle applications and updates for partner products and services on your behalf, including but not limited to e-cigarette-related products and services.

Handle claims related to your partners' products and services on your behalf

Process payment instructions or collect outstanding payments related to your services

Allow this website to store your personal information to avoid re-entering details each time you purchase products or update related services.

Process orders, issue invoices, and fulfill orders

Direct promotion of our services (see Section IV. Direct Promotion for details)

Direct promotion of products and services offered by our business partners (see Section IV. Direct Promotion for details)

Designing the services you need

Conduct market research, statistical analysis, and behavioral analysis

Conduct customer data analysis and analyze your shopping preferences.

Allow you to choose to participate in the interactive features of the services we provide, including identifying your friends, communicating with them, and sharing your shopping experiences.

Recommendations for our services or products/services that interest you

Design our company website and content to cater to your specific preferences.

Provide customer service for you

Handle your complaints and account inquiries, and respond to claims and/or lawsuits brought against our company or any party.

Preventing and stopping fraud

Purpose of the Audit

Disclose in accordance with applicable laws, rules, and regulations.

Any other use directly related to the original purpose for which the personal data was collected

II. Categories of Personal Data Collected

The personal information collected by Juulworld may include (but is not limited to):

Your personal and contact information, such as name, gender, date of birth, ID number, phone number, social media links, email address, residential address, mailing address, and/or billing address

Your business information, such as company name and title

Your account information, such as the first and last 4 digits of your credit card account number or your user account number

Your household income and personal interests

Your computer or mobile device IP address, real-time location data, browser settings, browsing history, and/or other internet activity data

The phone numbers and email addresses contained in your address book (when you use the interactive features of the services we provide to you). We will notify you of this when you accept our services. By providing us with such data, you confirm that you have obtained consent from the contacts in your address book.

III. Confidentiality, Disclosure, and Security of Personal Data

Unless we obtain your written consent, Juulworld will not trade your personal and contact information for profit. All personal information collected and held by Juulworld about you will be treated confidentially; however, we may disclose such information (whether located in or outside Hong Kong) to the following parties if necessary to comply with legal obligations or requirements, to provide services to you, or to fulfill the original purpose or directly related purposes for which the information was collected:

Competent courts, law enforcement agencies, or other government statutory or regulatory departments, institutions, or organizations

Our affiliates, partners, sellers or contractors involved in service sales and marketing or administrative work, or those providing goods/services, agents, or other service providers

Our partners, including but not limited to relevant product and service providers, may evaluate and process product applications, renewal requests, claims and settlements, provide related services, and/or handle inquiries or complaints.

Any other person who owes a duty of confidentiality to the Company, including members of the corporate group, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have undertaken to keep such information confidential.

Banks, financial institutions, insurance companies, credit card issuers, or debt collection agencies

Any questions, comments, suggestions, or materials you transmit or post on our website or any part thereof, excluding personal data, shall be deemed voluntarily provided to us in the form of non-confidential and non-proprietary information. We reserve the right to use, reproduce, disclose, transmit, publish, and/or post such information elsewhere at our discretion, including but not limited to providing it to any affiliated company for purposes such as service development and promotion, and to meet customer needs.

Juulworld will make every reasonable effort to ensure that all personal data held by Juulworld is stored in a reliable, secure, and safe location.

We will make every effort to keep all personal information collected confidential. However, please understand that we cannot guarantee the security of data transmission.

If you purchase insurance products or other products/services from our partners, your personal data will be transferred to them. Your personal data will be used, processed, and retained in accordance with the partners' privacy policies. This is beyond our control. For details, please refer to the partners' privacy policies.

IV. Direct Promotion

Juulworld may use the personal information collected from you to send messages, offers, promotions, and marketing communications. For this purpose, we require your consent. We may contact you via email, mobile app notifications, social media links, text/image/video messages, or postal mail. We hold your name, contact address, social media links, product and service portfolio information, transaction patterns and behavior, browsing history, and personal interests. We may use this information for direct marketing of our services, as well as the products and services of our business partners below, or the product or service categories of Juulworld merchants, including but not limited to: pet supplies, electronics, furniture, leisure and entertainment, sports and travel, toys and books, telecommunications, media and entertainment, fashion, and insurance and financial products—products or services that may interest you.

If you do not wish to receive any direct marketing communications from us or our partners, you may update your preferences at any time through your registered account or by using the unsubscribe link we provide. Upon receiving your notification, we will cease using your personal data for direct marketing purposes and will not charge you for this.

V. Cross-Border Transfer of Personal Data

If operationally necessary, the Company may transfer personal data to locations outside the Hong Kong Special Administrative Region to fulfill the purposes for which such data was collected or for purposes directly related thereto. Any such data transfer will be conducted in compliance with and subject to the provisions of the Ordinance.

VI. Retention of Personal Data

If you select or provide a user ID, password, or any other information as part of a security procedure, you must treat this information as confidential. You must not disclose it to any third party. If your mobile phone number is used for account login, you should ensure that you promptly update it by logging into your account under "Account Information" whenever your mobile phone number is changed or returned to the mobile telecommunications carrier. This is crucial to prevent unauthorized access to your account information by third parties who may have obtained rights to use your returned mobile phone number. You are solely responsible for protecting your account in this specific manner, and we assume no liability for such protection.

Unless required by law to retain your personal data for a specific period, the Company will only retain personal data until the original purpose for which it was collected, or a purpose directly related to it, has been fulfilled.

VII. Use of Cookies

Cookies are small text files stored on your computer (or other electronic device) when you visit our website and mobile applications. We use cookies on this website to:

Identify you when you browse this webpage and mobile application

Collect information about your preferences, browsing and viewing activities, online activities, and internet usage.

Continuously track the items stored in your shopping cart to help you complete the checkout process.

Conduct research and statistical analysis to help us improve our services and better understand visitors and their needs and interests.

Deliver ads tailored to your personal interests, enabling more effective promotional and advertising campaigns for us, our business partners, and advertisers.

Make your online activities more efficient and enhance your experience.

Make security measures more stringent

The information we collect through cookies may not contain your personal data. Although we may obtain information about your computer or other electronic device (such as IP address, browser settings, browsing history, and/or other internet log data), this information may not necessarily identify you. Since non-personal data is mixed with personal data, for the purposes of this Privacy Policy, we treat such information as personal data. In certain circumstances, we may collect your personal information, but only when you voluntarily provide it by filling out online forms, or when you purchase goods or use services on our websites and mobile applications.

If you do not permit the use of cookies, you may adjust your settings in your internet browser and electronic devices. By disabling cookies, you acknowledge that you may be unable to use certain features of our website and mobile applications.

VIII. Linking Web Pages

This Privacy Policy applies solely to our company's website and mobile applications. Our website and mobile applications may contain links to other websites and web pages. Whenever you access any such linked website—for example, by clicking on an advertiser's link—you have left our website and mobile applications. Any personal information or other data you provide to any other entity after leaving our website and mobile applications is entirely beyond our company's control. You assume all risks associated with browsing or using other websites.

IX. Access to and Correction of Personal Data

If you have any questions about Juulworld's privacy policy, or wish to access or correct your personal information, you may notify us via email.

This Privacy Policy is reviewed periodically and updated on the website.